Return and Refund Policy
Malaysia Sales Only
Deliveries of Products will not be made outside Malaysia.
Hours of Operation
For order status information or other assistance with an order you have already placed with the BeautyXtra Online Store, please contact 03-5886 1938 between the hours of 10:00 am and 5:30 pm Monday to Friday.
Placing Your Order
You may place an Order by either:
You must use the Order Form from the BeautyXtra Online Store. We will not accept Orders placed in any way other than those listed above.
By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by email.
Supply of Your Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.
When your Order has been shipped, we will email you.
Delivery of Your Products
BeautyXtra Online Store currently offer FREE shipping for all our products.
No delivery of any Products will be made to any address outside Malaysia
The estimated shipment date on your order is based on product availability, payment processing time and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorisation, in the case of credit card, loan or lease orders).
Orders placed on the weekend or on a public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding Malaysia public holidays.
Unless otherwise agreed by us, delivery of your Products will be made to the ship to address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, the carrier will leave a card requesting you to telephone and arrange a suitable time and date for delivery.
BeautyXtra Branded Products
If you discover what you believe is a product defect for any BeautyXtra product, please contact 03-58861938. Such a defect, if any, is covered under the terms of your product’s warranty.
Proof of Purchase
BeautyXtra will send an Order Confirmation via email if you have included an email address with your order.
Please choose carefully when shopping at the BeautyXtra Online Store. Our sales consultants will be happy to match a solution to your needs.
Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below. We will normally only refund in the event the goods:
· are of unacceptable quality (eg. due to a defect);
· do not match the description by which they were sold; or
· where otherwise required by statute.
Refunds will not be provided if you simply change your mind.
In some circumstances, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange or refund.
If we accept merchandise for return that does not fall into any of the above categories, we may charge a 15% restocking fee if the goods have been opened, or the packaging is damaged.
We recommend that you retain your proof of purchase.
BeautyXtra Online Store refunds are processed centrally within 14 working days. When returning a product for a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your back account or credit card.
BeautyXtra reserves the right to change the terms and conditions of sale at any time.